Money Back Guarantee**
We are so certain you will be helped by the medicinal mushroom supplements and products that we offer a full 100% Money Back Guarantee**! If you are not completely satisfied with your Aloha Medicinals purchase, you may return all unused products to us for a full refund.
Returns must be postmarked no more than 30 days from the date of purchase to qualify for this refund policy. Upon receipt and processing of your return, the credit card account number provided at the time of your purchase will be credited. It will generally take 5 to 7 days for the credit to appear on your account.
This guarantee applies within 30 days of the original purchase date only. Within 90 days of the original purchase date, we will accept unopened product that is returned in a saleable condition.
* Customer is responsible for return shipping costs.
**Please note that our Money Back Guarantee is applicable to retail orders only. Wholesale orders will be subject to a 15% restocking fee.
– Free Shipping Rules –
- Free shipping for orders over $100 in the US only. Free shipping not available for shipments to Alaska and Hawaii.
- Mushroom Spawn is not eligible for free shipping.
- Cultures qualify for free shipping if they are shipped with USPS within the continental US.
Please call (775) 886-6300 for more information.
Shipping of Cultures
Aloha Medicinals is prepared to serve any customer and ship cultures to any destination; however, due to the biological nature of our medicinal mushroom supplements and products, international customers might need to consult their local health department or Ministry of Agriculture for information or permits. Delivery time is strongly connected to the strain type that is ordered. Fast growing strains usually need one week until they are shipped to customers while some others need more time.
Because fungal cultures are sensitive when exposed to prolonged high or low temperatures (which is the case of their shipping with USPS), we strongly recommend their faster delivery using FedEx Services, even though this will cost you a bit more.
Special Considerations for Spawn products
Since Aloha Medicinals has no control over the shipping conditions, we supply all of the mushroom cultures in duplicate (two tubes) to ensure they are not killed or damaged from high or low temperature during shipping.
All Aloha Medicinals cultures are guaranteed for life. If you lose a culture through contamination, death of the culture, senescence or from some other reason, we will gladly replace it for free. Call Toll Free (877) 835-6091 for full details on returns.
Aloha Medicinals General Shipping Guidelines
- All products are shipped from Nevada
- Shipping typically takes 3-5 business days but is not guaranteed for FedEx Home Delivery and USPS Free Shipping.
- Free Priority Mail orders and FedEx Home Delivery orders that are placed after 1:00 PM will be processed within 1 business day.
- Same day order processing cutoff is 1:00 PM Monday through Friday.
- All express orders (overnight, 2nd day and 3 day express) through FedEx will be processed up until 1:00 PM same day.
- Express Priority Overnight – next business day (before 10:00 AM depending upon location)
- Express Standard Overnight – next business day
- Express 2nd Day – 2nd business day
- Express Saver – 3rd business day
- Home Delivery – up to 7 business days depending upon location
- FedEx 2 Day shipping takes 3 business days to ship to Hawaii.
- Orders shipped to Alaska and Hawaii are excluded from free shipping, but USPS may be used as a carrier as long as the order meets USPS guidelines.
- Duties, VAT, and other taxes not paid for international orders.
- Saturday delivery may be available in your area. Please call our customer service desk at 775-886-6300 for availability and ordering assistance.
*During the Holiday season, expect 1 extra day for handling
Aloha Medicinals Privacy FAQ
The credit card billing information that you give us when you place an order is only used for payment processing. We do not sell your information to any other company.
Our server makes sure that your connection is encrypted when you begin the checkout process on our shopping cart.
This prevents your private information from being viewed by anyone else.